The utmost care goes into packaging and shipping your purchase. For most of our items, shipping is FREE to ship to any address in the Continental U.S. We do charge additional fees for shipping to Alaska and Hawaii and those charges are listed in the check out portion of our website.
In general, we use FedEx to ship our items. If another carrier is needed it is noted in the item listing. We do require a signature at the time of delivery. A tracking number is sent to you via FedEx when your item is shipped. All of these processes help to guarantee that your item arrives safely and securely to you.
We ship our items on Tuesday and Friday. If you purchase on Friday through end of business Monday, your item ships on Tuesday. If you purchase Tuesday through end of business Thursday, your item ships on Friday. If you have not received your item within 2 weeks of payment please contact us immediately so that we may determine the status of your order.
Returns are accepted only after a Return Merchandise Authorization (RMA) number has been issued by Rivertown Laptops. The RMA# must be visible on the outside of the return package. Any package shipped without an RMA# will be refused and returned to the sender.
To obtain an RMA# please contact us at firstname.lastname@example.org or use the form below. Please be sure to describe your reason for returning your item. Include your purchase date, the item purchased, and any additional information that may help us to diagnose the issue. This information should be detailed such as things you have tried to make the computer work if it has stopped functioning. If a password was installed, please either disable the password or send it to us so we can access the machine.
If a return is made under the warranty specifications of your purchase, a refund or replacement will be given. You will be notified of the refund/replacement once it is made.
If a return is made outside of the warranty specifications or due to buyers remorse a 20% restocking fee will be charged prior to refunding the purchase price. Return shipping fees are the responsibility of the buyer.